Gloria Burke
Director, Knowledge Management & Field Communications, Charles Schwab & Co., Inc.
Gloria is an internationally-recognized knowledge management and digital transformation leader with a proven track record of success in helping companies harness the power of emergent technologies to deliver game-changing business results. She is an effective communicator and motivator of people, skilled in developing effective strategies to transform corporate cultures and optimize business processes to maximize value from knowledge sharing across the enterprise. Gloria’s expertise spans the spectrum of enterprise business transformation related to knowledge centers of excellence, communities and networks, content management and IT process optimization, as well as human capital. She’s known for being able to translate complex issues into pragmatic solutions that help organizations move forward. Valued by senior leadership, sales, and client delivery teams as a business partner, Gloria has worked across all levels of an organization to drive knowledge sharing best practices, foster connection and collaboration, and build capabilities that deliver meaningful business results. Gloria is a published author, award-winning industry thought leader, speaker and panelist on the topics knowledge management, the emergent digital workplace, and culture transformation. Follow Gloria on LinkedIn or Twitter @GloriaBurke

Tony Byrne
Founder, Real Story Group
Tony Byrne oversees all Real Story Group's technology streams.

In 2001, Tony founded CMS Watch as a vendor-independent analyst firm that evaluates digital markting and workplace technologies and publishes research comparing different solutions head-to-head. Today Real Story Group covers ten different marketplaces, with a focus on customer experience technologies. 

Unique in the analyst industry, Real Story Group only works for technology buyers and never vendors.  RSG's vendor evaluations are considered the toughest in the industry, and research and advisory services for DX/CX stack owners offers unique candor and depth.


Daniel Diefendorf
SVP Unily, Brightstarr US
As Senior Vice President, Dan oversees the complete Unily business in North America. In his role, he leads the Unily Sales, Customer Success, and Global Support and Architecture teams. Dan uses his extensive background in leadership, sales and business ownership to deliver results which are valued by customers, employees and shareholders alike. Dan brings exceptional knowledge of Software as a Service and Digital Workplaces solutions to BrightStarr and has been instrumental in growing Unily to a best-in-class solution and rising ‘starr’ in a very short timeframe.

Jarrod Gingras
Managing Director & Analyst, Real Story Group
Jarrod Gingras is Real Story Group’s Managing Director and an analyst covering Digital Workplace and Marketing technologies. He is the author of The Right Way to Select Technology, published by Rosenfeld Media.

As a conference speaker and consultant, he regularly advises some of the world’s largest and most complicated enterprises on their enterprise information challenges.

Prior to joining Real Story Group, Jarrod worked as a web developer, information architect and user interface designer at a systems integration firm, where he developed user-focused content management strategies and solutions for clients in a multitude of industries.

Jarrod’s passions include following Boston’s sports teams, relaxing in Costa Rica with his wife Lindsey, and helping enterprises select the right technology for their unique needs.

Susan S. Hanley
President, Susan Hanley LLC, Intranet Consultant, Microsoft MVP

Susan Hanley is a business analyst and information architect specializing in intranets and collaboration solutions. She is a recognized expert in the field of intranets, knowledge management, collaboration, and information architecture and has helped organizations of all sizes to optimize their use of the Microsoft 365 platform. Susan's expertise has earned her the coveted Microsoft Most Valuable Professional (MVP) award for Microsoft 365 Apps and Services, which recognizes exceptional contributions to the Microsoft community. She is a frequent speaker at conferences and events, where she shares her insights and best practices on how organizations can build and manage intranets and knowledge management solutions.

Follow Sue on @susanhanley.



Antoinette Houston
Founder, Lead Research, Design & Strategy Consultant, A-n-H D'Zigns
Antoinette Houston, CUA is an Author and Certified Senior User Experience and Usability Engineering Consultant who specializes in UX Research & Design. She is a founding member of the National Society of Black Engineers (NSBE - DePaul University chapter) and a member of both Phi Kappa Phi and Golden Key International Honor Societies. As founder of A-n-H D’Zigns, Antoinette provides UX research, design and evaluation services to an array of industries spanning within both the private and public sectors. As a result, she’s garnered a wide net of experience, including but not limited to Web CMS’s such as SharePoint, web portals and mobile-first ideologies. Being certified in this space as well, Antoinette brings a detailed and creatively fresh perspective on User Experience and Usability affording her opportunities to speak and present on local, national and international platforms, including NBC’s The Steve Harvey Show and PBS’s Economic Outlook. As a STEM and STEAM representative and influencer, Antoinette graduated Summa Cum Laude from DePaul University and was recognized as one of the top 5% students of her class placing her in the Who’s Who of Students. In addition to being a published author and entrepreneur, she is a keynote speaker, host, entertainer and actress. Antoinette believes and is a living example of being a ‘Jane of many trades’. She has over 14+ years’ experience working as a User Experience practitioner and Evangelist.

Curtis Hughes
Managing Partner & Co-Founder, C5 Insight
Curtis Hughes is Managing Partner and Co-Founder of C5 Insight, where he focuses on helping organizations forever change how they collaborate with colleagues, customers, prospects and partners. In fact, he spends the majority of his days directing traffic at the intersection of People and Technology. A well-known expert, Curtis writes and shares insights on topics such as the digital workplace, SharePoint, intranets, social collaboration, user adoption, governance, employee engagement, and change management, and he speaks frequently at business and technology conferences around the world. He has been on the leading edge of collaborative technologies for over 15 years - starting with personalization and file sharing in Site Server 3.0 (the precursor to SharePoint), and now with digital workplace and social collaboration strategies. His company has twice been named to the Inc. 5000 list of fastest growing privately held companies in the United States, and has been recognized four times as one of the top 20 Best Places to Work in Charlotte, NC. He has served in a leadership role for the Information Technology Advisory Council (ITAC) for the American Red Cross, currently sits on the Board of Advisors for the UNC Charlotte College of Computing and Informatics, and has been named one of Charlotte's "40 Under 40" in recognition of his business accomplishments and commitment to the community. Curtis lives in Charlotte, NC with his wife and 2 children.

Dick Kaser
Executive Editor, Computers in Libraries Magazine
Dick has been the Executive Editor of Computers in Libraries magazine, published by Information Today, Inc., since 2007.  From 2001-2018 he also served as ITI's Vice President of Content.   

Prior to joining ITI, Dick was Executive Director of NFAIS (the National Federation for Advanced Information Services).  He held prior management positions with Chemical Abstracts Service—the producer of STN International—and the Macmillan Electronic Publishing Group.  Published widely—from scholarly journals to the popular press—Dick observes and comments frequently on the information industry and information technology.  

He holds a B.S., summa cum laude, and with Honors in Journalism, from Ohio University and an M.A. in International Communications from Ohio State.

Kamran Khan
Managing Director, Accenture
Kamran Khan has experience spanning over 25 years in the enterprise search industry.  In 2005, after serving as worldwide sales and marketing executive for an enterprise search product company, he co-founded and served as President and CEO of Search Technologies, a technology services company dedicated to helping organizations build effective and scalable search-based applications.

He successfully grew Search Technologies to 200 people throughout six countries, serving 800 enterprise and government clients globally.  It was acquired by Accenture in 2017, forming the Search & Content Analytics practice of the Applied Intelligence business. Kamran currently serves as the Managing Director, providing his expertise in business management and technology sales and services.

Kanwal Khipple
CEO, Office 365 MVP, 2toLead
Kanwal Khipple is the CEO and co-founder at 2toLead.  Kanwal, as a thought leader, has worked with organizations to guide them during the journey to becoming a digital company.   Most recently, he has been recognized as a SharePoint & Office 365 Most Valuable Professional (MVP) by Microsoft (2009-Present) as well as been recognized by Nielsen Norman award for his contributions in building the Top 10 Intranets in 2014 and 2015. 


Kanwal has a passion to educate and encourage discussions on common Digital Transformation topics such as User Experience, Adoption and Office 365 architecture.  This passion has given him the opportunity to speak at conferences globally, organize user groups and conferences, co-authored of "Pro SharePoint 2013 Branding and Responsive Web Development” and most recently as a UX Judge for Microsoft Imagine Cup.

Patrick Lambe
Principal Consultant, Straits Knowledge, Author, Principles of Knowledge Auditing
Patrick Lambe is the author of the newly-published book "Principles of Knowledge Auditing: Foundations for KM Implementation" (MIT Press 2023), of the widely-praised book "Organising Knowledge: Taxonomies, Knowledge and Organisational Effectiveness" (Elsevier Chandos 2007) and co-author with Nick Milton of "The Knowledge Managers Handbook: a step by step guide to implementing KM in your organization" 2nd edn (Kogan Page 2019), which was awarded the 2019 CILIP K&IM Information Resources Prize in the Print Category. Based in Ireland and Singapore, he is the founder of knowledge management research and consulting firm Straits Knowledge, founding President of the International Society for Knowledge Organization Singapore Chapter, Visiting Professor at Bangkok University, and a member of the Editorial Advisory Board of the Journal of Knowledge Management. Patrick was educated at Oxford, did his Master's in Librarianship and Information Studies at the University of London, and has worked for the past 40 years in librarianship, learning and development, elearning and knowledge management. He is a widely respected keynote speaker and writer on knowledge and information management issues, and his blog is at

Jay Liebowitz
Distinguished Chair of Applied Business and Finance, Harrisburg University of Science and Technology, & Author, Successes & Failures of KM

Dr. Jay Liebowitz is the Distinguished Chair of Applied Business and Finance at Harrisburg University of Science and Technology.  He previously was the Orkand Endowed Chair of Management and Technology in the Graduate School at the University of Maryland University College (UMUC).  He served as a Professor in the Carey Business School at Johns Hopkins University.  He was ranked one of the top 10 knowledge management researchers/practitioners out of 11,000 worldwide, and was ranked #2 in KM Strategy worldwide according to the January 2010 Journal of Knowledge Management.  At Johns Hopkins University, he was the founding Program Director for the Graduate Certificate in Competitive Intelligence and the Capstone Director of the MS-Information and Telecommunications Systems for Business Program, where he engaged over 30 organizations in industry, government, and not-for-profits in capstone projects.  

Prior to joining Hopkins, Dr. Liebowitz was the first Knowledge Management Officer at NASA Goddard Space Flight Center.  Before NASA, Dr. Liebowitz was the Robert W. Deutsch Distinguished Professor of Information Systems at the University of Maryland-Baltimore County, Professor of Management Science at George Washington University, and Chair of Artificial Intelligence at the U.S. Army War College. 

Dr. Liebowitz is the Founding Editor-in-Chief of Expert Systems With Applications: An International Journal (published by Elsevier), which is ranked #1 worldwide for AI journals according to the h5 index of Google Scholar journal rankings (as of November 26, 2014).  ESWA was ranked fifth worldwide for OR/MS journals (out of 77 journals), according to the 2011 Thomson impact factors.  He is a Fulbright Scholar, IEEE-USA Federal Communications Commission Executive Fellow, and Computer Educator of the Year (International Association for Computer Information Systems).  He has published over 40 books and a myriad of journal articles on knowledge management, analytics, intelligent systems, and IT management.  His most recent books are Knowledge Retention: Strategies and Solutions (Taylor & Francis, 2009), Knowledge Management in Public Health (Taylor & Francis, 2010), Knowledge Management and E-Learning (Taylor & Francis, 2011), Beyond Knowledge Management: What Every Leader Should Know (Taylor & Francis, 2012), and Knowledge Management Handbook: Collaboration and Social Networking, 2nd ed. (Taylor & Francis, 2012), Big Data and Business Analytics (Taylor & Francis, 2013), Business Analytics: An Introduction (Taylor & Francis, January 2014), Bursting the Big Data Bubble: The Case for Intuition-Based Decision Making (Taylor & Francis, August 2014), A Guide to Publishing for Academics: Inside the Publish or Perish Phenomenon (Taylor & Francis, 2015), and Successes and Failures of Knowledge Management (Morgan Kaufmann/Elsevier, 2016).  Dr. Liebowitz served as the Editor-in-Chief of Procedia-CS (Elsevier).  He is also the Series Book Editor of the new Data Analytics book series (Taylor & Francis).  In October 2011, the International Association for Computer Information Systems named the “Jay Liebowitz Outstanding Student Research Award” for the best student research paper at the IACIS Annual Conference.  Dr. Liebowitz has been selected as the Fulbright Visiting Research Chair in Business at Queen’s University for the Summer 2017. He has lectured and consulted worldwide.

Jean Claude Monney
Digital Workplace & KM Advisor, The Monney Group, LLC
Jean-Claude Monney is a Digital Workplace and Knowledge Management experienced practitioner and thought leader.

Since 2017, he provides Digital Workplace and KM advisory services to clients worldwide.

Until 2017, Jean-Claude served as Chief Knowledge Officer at Microsoft Consulting Services, where he and his team re-imagined the division’s Digital Workplace knowledge management system on Microsoft O365 cloud platform they launched in 2014 and that was used as a reference model by many customers.

He is on the advisory board of Kent State University School of Information for their KM Master’s and was a faculty member at Columbia University where he taught Digital Workplace transformation strategies as part of  the Master of Science in Information and Knowledge Strategy (IKNS) program.

As a practitioner, Jean-Claude led 3 global Digital Workplace transformations and is considered one of the world’s leading experts in applying KM to drive innovation and productivity. He delivered keynote addresses at major KM industry and customer executive events worldwide, including NASA, the World Bank, KMWorld, APQC KM Conference, Internet Librarian Conference, and at more than hundred Fortune 500 companies.

Jean-Claude served on several high-tech boards and held executive-level positions including:  17 years at STMicroelectronics where he was Group Vice President for 7 years; 9 years at Digital Equipment Corporation; and 4 years at Motorola Semiconductor.

While VP at STMicroelectronics, Jean-Claude served 2 years as Chairman of the Electronic Components Board of RosettaNet, an organization fueled by leading technology companies to define and implement a common set of standards for e-Business. In 2001, he was named European e-Pioneer by the Electronics Business News magazine for his e-Business leadership.

Jean-Claude has an Electronics and Nuclear Physics Engineering degree from the “Ecole Technique Supérieure” of Geneva, Switzerland.

 He lives in Mill Valley California with his wife and is a proud father of 4 children.

Rebecca Rodgers
Principal Consultant & Forum Community Manager, Step Two
Rebecca Rodgers is a Principal Consultant at Step Two, the global Digital Workplace experts.  Specialising in quickly understanding the organisational environment and coming up with practical yet innovative recommendations to take your intranet and digital workplace to the next level. Having worked in the space for over 15 years, Rebecca has experience in a diverse range of industries including local and global organisations. With an energetic passion for employee experience design covering areas of digital workplace strategy, information architecture, design and business efficiency. Rebecca regularly speaks at conferences and conducts practical workshops in both Australia and the US.

Shawn Shell
Executive Advisor, Avanade
Shawn Shell is the Executive responsible for Avanade’s Advisory Services practice in the mid-West. Shawn has spent nearly 30 years in the information technology field. For more than a decade, Shawn has concentrated on assisting his clients chart their journey to improved operations and employee productivity through various portal & collaboration solutions, as well as enabling operational technologies. He is an expert on SharePoint, Office 365, cloud-based application development, and IoT solutions. Shawn is also a Contributing Analyst for the Real Story Group and a frequent conference speaker.

Prior to Avanade, Shawn was a Vice President in Hitachi Consulting’s Digital Practice. He was also Founder & Principal Consultant at Consejo, Inc, held various leadership roles at Dell, was an adjunct professor in Rutgers University’s Department of Computer Science, and started his career at Warner-Lambert Company, now Pfizer.

You can follow Shawn on Twitter (@shawnshell)

Dave Snowden
Founder & Chief Scientist, The Cynefin Company, UK
Dave Snowden is Director of the Cynefin Centre and founder and chief scientific officer of The Cynefin Co.  His work is in the area of naturalising sense-making, seeking to base social science research and practice in the natural science.  He is generally considered to be a pioneer in the application of complex adaptive systems theory to a range of social issues, and in the development of narrative as a method for research, knowledge discovery and distribution.  His work extends across government and industry in a variety of fields including knowledge management, strategic planning, conflict resolution, weak signal detection, decision support and organisational development.

He is the principle author of the recently published EU Field Guide to managaging in complexity (and crisis).  His paper 'Complex Acts of Knowing" is one of the top 50 cited papers in the field as is his cover article (with Boone) on Leadership and COmplexity in the HBR.

Snowden holds a variety of academic positions currently a visiting Professor at the Univrsity of Hull.  He has previously held positions at the Universities of Bangor, Stellenbosh, Pretoria, Canberra, Hong Kong Polytechnic University and Pretoria and is a visiting fellow at Warwick University, Nanyang University, the Universita' Cattolica in Italy and the Singapore Management College.  He was Director of the EPSRC (UK) research programme on emergence in 2006 and was appointed to the NSF (US) review panel on complexity science research in 2007.  He is also on the editorial boards of several Knowledge Management journals and is an Editor in Chief for Emergence, Complexity and Organisation.

He previously worked for IBM where he was a Director of the Institution for Knowledge Management and founded the Cynefin Centre for Organisational Complexity.  He was selected by IBM as one of six “on-demand” thinkers for a world wide advertising campaign.  Prior to that he worked in a range of strategic and management roles in the service sector.  He has extensive international experience and has been engaged in a range of DARAP and other government funded research programmes in the field of counter terrorism.  He lives in the UK where he pursues the co-evolutionary passions of Welsh Rugby and Wagnerian Opera.

Louis Tetu
CEO, Coveo
Prior to Coveo, Mr. Tetu co-founded Taleo Corporation, an international provider of on-demand Internet software for talent and human capital management, where he held the position of Chief Executive Officer and Chairman of the Board of Directors from the company inception in 1999 through 2007. In 2004 Taleo was recognized the 11th fastest growing technology company in the United States within the Deloitte Technology Fast 500. Prior to Taleo, Mr. Tetu was President of Baan SCS, the supply-chain management solutions group of Baan, a global enterprise software company with more than 5,000 employees. Mr. Tetu is an Engineering graduate from Laval University of Canada in 1985 and in 1997 was honored by Laval for his outstanding social contributions and business achievements. He also received the 2006 Ernst & Young Entrepreneur of The Year award in the Technology and Communication category.

Camille Wellard
Senior Director of Internal eBusiness, Intermountain Healthcare
Camille Wellard has over 15 years of experience in healthcare and information technology and is the Senior Director of Internal eBusiness at Intermountain Healthcare. She has a wide range of experience ranging from knowledge management and enterprise search to web design and usability.

She is responsible for the internal web and mobile strategy with specific accountability for optimizing the enterprise experience around knowledge management, enterprise search, and collaboration.   In 2016, her team won one of the top 10 intranets in the world from Nielsen Norman Group.   She is passionate about creating user focused applications that improve patient care and create efficiencies in the delivery of healthcare through the use of mobile technologies.