Patricia Eng

Certified ISO 30401 KM Auditor, Trainer, Speaker, Author
KMHR Systems Auditors

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Patricia Lee Eng, P.E., is a certified Lead ISO QMS Auditor, the first certified ISO 30401 auditor, and Principal at KMHR Systems Auditors.  An engineer by trade, she first learned about Knowledge Management whilst on assignment at NASA when engineers discovered that vital information from the Apollo program had been lost. Upon returning to the U.S. Nuclear Regulatory Commission (NRC), she was appointed Senior Advisor for Knowledge Management (2008-2013) where she created and managed NRC’s first KM program saving NRC over 57 million dollars in agency operating costs in her first two years.  After her retirement, she co-authored “Navigating the Minefield: A Practical KM Companion,” published by the American Society for Quality which “is the book I wish I had when I started KM – no theory just practical information that one can use to start or improve their KM program”.  She also co-authored, “The KM Cookbook: Stories and Strategies for organizations exploring the ISO KM standard,” in which she discusses what to expect in an ISO 30401 audit and offers tips on how to prepare for the audit.  She is certified to conduct ISO 30401 knowledge management system audits, provides training and certification for ISO 30401 auditors, and is developing a course to explain the ISO 30401 standard. 

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