office 365 symposium 2019 agenda

Click on a session title below to see individual session descriptions and speaker details. Or, click here to view the entire Office 365 Symposium program.

Monday, November 4, 2019
8:00 a.m. - 6:30 p.m.
  • Optional Workshop & Conference Day
  • Upgrade to a Platinum Pass for your choice of two preconference workshops or access to Taxonomy Boot Camp, a co-located event with Office 365 Symposium 2019. Also, includes access to the Enterprise Solutions Showcase Grand Opening Reception from 5:00 p.m. - 6:30 p.m.

Tuesday, November 5, 2019
8:00 a.m. - 6:00 p.m.
  • Optional Conference Day
  • Upgrade to a Platinum or Gold Pass for full access to all sessions at KMWorldEnterprise Search & DiscoveryTaxonomy Boot Camp, and Text Analytics Forum, a series of co-located events happening alongside Office 365 Symposium 2019. Also includes access to the Networking Happy Hour taking place in the Enterprise Solutions Showcase from 5:00 p.m. - 6:00 p.m.

Wednesday, November 6, 2019
8:00 a.m. - 8:30 a.m.
  • Continental Breakfast
8:30 a.m. - 9:15 a.m.
  • Keynote - Future Trends: Insights for Knowledge Sharing in 2020+
  • Get the highlights and insights from Glimpse - the trend analysis which focuses on emergent generational and societal shifts, and learn how to respond to these changes. Understanding the global context teaches us what each person is facing with the world today and sets the emotional groundwork for every project. From this global context , Turner shares insights into how our minds have changed, how society has shifted in response, and where it is going through the eyes of generational and cultural evolution. Get ideas about what the future holds for knowledge sharing in our organizations. The eight important mega-trends that inform the world today, the disruptors, include: Reinvention, Non-Linears, Crowd-Shared Revolution, Being Human, Data Disruption, Human +, a New Visual-Verbal Culture, and Human Speak. Hear more and get ideas of how to prepare for this future.

    Jody Turner, Future Trend & Innovation Specialist, Culture of Future
9:15 a.m. - 9:30 a.m.
  • Keynote - Pure to Pragmatic: From AI Hype to Delivering Actual ROI
  • Over the last couple of years, AI, machine learning, and deep learning have received unprecedented attention and are now reaching the top of the hype cycle. But today, despite many technology breakthroughs and success stories from early adopters, very few enterprise organizations are actually reaping the promised benefits. Sinequa is one of the few software platform vendors with customers deploying applications powered by AI models. Our journey in the field has taught us some valuable lessons, and there are some key takeaways we would like to share with you: a look at what pragmatic AI can do for you, bridging the gap between AI’s long-term potential and today’s capabilities, tips to identify the highest ROI use cases which can be addressed with AI models today, best practices to deploy these in production and start generating value. Get great insights and ideas from a KMWorld magazine award-winner and industry leader.

    Scott Parker, Director of Product Marketing, Sinequa
9:30 a.m. - 9:45 a.m.
  • Keynote - Demands for Data: Governance, Risk, Compliance, Analytics & Value
  • Knowledge graphs built on top of semantic technologies, supported by machine learning technologies, can become a paradigm change in how we deal with metadata management. Keeping track of what is going on in your data is the crucial momentum. Active metadata is a key element to achieve this. Traditional approaches do not work anymore - they are not adaptive, cross application and do not provide the semantic richness creating additional value from your data. You need a knowledge graph to specify your business rules and semantics. It is the bases for data enrichment, lineage and impact analysis. Working in complex deployments requires metadata exchange in a unified standardized way. Knowledge graphs provide better user experience and allow to fulfil specific workflow, security and privacy requirements. Based on real business examples our speakers illustrate how active metadata management works and provides more value to your data and by that your corporation.

    Helmut Nagy, CPO, Semantic Web Company GmbH
  • Sebastian Gabler, Chief Customer Officer, Semantic Web Company
9:45 a.m. - 10:00 a.m.
  • Keynote - Knowledge Management in the Age of AI
  • Artificial intelligence, cognitive technologies and related tools have the ability to fundamentally reshape knowledge management. As always with groundbreaking technologies and management systems, there is a mixture of some successes, lots of hype and an emerging body of knowledge of how and where to deploy AI/Cognitive for both quick wins and long-term transformational impact. Namir provides an overview of this rapidly transforming landscape and discusses how organizations can accelerate their AI investments to derive maximum value.

    Ido Namir, Global Knowledge Management Center of Excellence Leader, Deloitte
10:00 a.m. - 10:45 a.m.
  • Coffee Break in the Enterprise Solutions Showcase
10:45 a.m. - 11:30 a.m.
  • Office 365: Past, Present, & Future
  • Join Real Story Group founder Tony Byrne for a strategic assessment of Office 365’s evolution, reality, and future. What role should Office 365 play in your enterprise’s future technology plans?

    Tony Byrne, Founder, Real Story Group
11:45 a.m. - 12:30 p.m.
  • Office 365 Industry Insights
  • Our industry leaders and sponsors share case studies of innovative and creative uses of their technologies to ensure Office 365 meets the needs for knowledge sharing, discovery, and more. Clarke showcases organizations using new technology for innovations in taxonomy and knowledge sharing using SharePoint.

    Dave Clarke, EVP Semantic Graph Technology, Squirro
12:30 p.m. - 1:30 p.m.
  • Attendee Luncheon in the Enterprise Solutions Showcase
1:30 p.m. - 2:15 p.m.
  • Building Real Employee Engagement With Microsoft 365
  • New innovations in the Microsoft/Office 365 suite have made dramatic impacts to the way people collaborate to meet business needs. Jill Hannemann and Shawn Shell explore five (somewhat surprising) dimensions to building employee engagement and show a direct, measurable impact on overall company performance. Specifically, they highlight integrating physical experiences, making digital transformation real, how AI plays a role in human productivity, and measuring real success. Case studies are shared showing where these innovations are making an impact and how these organizations leveraged Microsoft 365 to influence employee engagement.

    Shawn Shell, Executive Advisor, Avanade
  • Jill Hannemann, Workplace Experience Advisory, Avanade
2:30 p.m. - 3:15 p.m.
  • Best Practices for O365-Based Content & Records Management in the Federal Sector
  • Office 365 offers a diverse if sometimes confusing set of content and records management services. Federal requirements then overlay some unique challenges. Come learn some best practices for Federal content and records management in the Office 365 platform.

    Mack Sigman, Senior SharePoint architect, Nationwide IT services
3:15 p.m. - 4:00 p.m.
  • Coffee Break in the Enterprise Solutions Showcase
4:00 p.m. - 5:00 p.m.
  • PANEL: Stump the O365 Consultant!
  • For those of you unfamiliar with this format, the concept is simple: Bring your toughest, thorniest, most intractable O365 conundrum or challenge, and a team of experienced O365 gurus will compete to offer you the best advice in 2 minutes or less. But there’s a twist … we’ll use noise-canceling headphones to make sure the gurus can’t hear the answers that the other panelists give. Come and get insightful, likely controversial, and sometimes entertaining answers to your most pressing questions. The person deemed to have stumped the consultants the most will go home with their own noise-canceling headphones!

    Tony Byrne, Founder, Real Story Group
  • Jill Hannemann, Workplace Experience Advisory, Avanade
  • Shawn Shell, Executive Advisor, Avanade
  • Rebecca Rodgers, Principal Consultant & Forum Community Manager, Step Two
Thursday, November 7, 2019
8:00 a.m. - 8:30 a.m.
  • Continental Breakfast
8:30 a.m. - 9:30 a.m.
  • Keynote - Knowledge-Sharing Culture to Support Organizational Success
  • In the age of new and useful technologies rushing to take their place in our organizations, 80% of respondents to a recent global culture survey say their organization’s culture must evolve in the next 5 years for their company to succeed, grow, and retain the best people. Yes, it’s all about the people in any organization. Technology can certainly support, speed, and spark knowledge sharing, innovation and success, but culture is implicit rather than explicit, emotional rather than rational. That’s what makes it so hard to work with, but that’s also what makes it so powerful! Anderson shares secrets from her recent book, a practical guide to working with culture and tapping into a source of catalytic change within your organization. Since every organization’s culture is personal, aligning culture always involves getting to the heart of difficult matters, unearthing the “family secrets” of a company—the emotional histories that lie under the surface of the story the company tells about itself to the outside world. Get lots of insights and tips to use in your organization to build a knowledge-sharing culture which supports success!

    Gretchen Anderson, Director, PwC Strategy&
9:30 a.m. - 9:45 a.m.
  • Keynote - Bringing a Consumer-Like Experience to the Digital Workplace
  • Creating a consumer-like, personalized experience for the daily work of finding information people need to do their jobs is the crux of efficient knowledge sharing. These uniquely personal experiences facilitate the flow of organizational operations and more intelligent decision making. Professionals at companies like Red Hat, Reddit, and PwC rely on this type of platform to quickly find answers and proactively suggest insights. Learn how they approached their challenges and the solutions they found to empower employees to be more productive and help their organizations to attract and retain the best talent.

    Diane Burley, VP Content, Lucidworks
9:45 a.m. - 10:00 a.m.
  • Keynote - Top 5 Lessons Learned in Enriching Enterprise Search
  • Our speaker shares best practices for and lessons learned from implementing and enriching enterprise search solutions.

    Megan DeSomery, Director, Product Management, EPAM Systems
10:00 a.m. - 10:15 a.m.
  • Coffee Break
10:15 a.m. - 11:00 a.m.
  • Business-Focused SharePoint Governance Activities
  • Is your SharePoint environment the “Wild Wild West”? Are users “doing their own thing”? Do you experience site abandonment? Our speakers discuss several key, business-focused tactical activities that you can implement to support the strategic management of your SharePoint environment, regardless of what version of Share- Point you are using.

    Karen Versola, Senior Manager, NASCO, LLC
  • Joan Tirpak, KM Solutions Manager, NASCO, LLC
11:15 a.m. - 12:00 p.m.
  • Content Services in Office 365
  • Content Services is a core offering for Microsoft in Office 365, OneDrive, and SharePoint. It is the “next wave of ECM,” always people-centric, supporting organizational knowledge management information lifecycle, record retention, etc., by various new, modern features. During this session, Molnar overviews and demonstrates these new features, including the latest announcements as well. She helps you understand what to use when helping your users find and use all the content and knowledge your organization has.

    Agnes Molnar, Managing Consultant, Search Explained
12:15 p.m. - 12:30 p.m.
  • Luncheon Keynote - The 3 Pillars of AI & Their Impact on KM
  • The Internet of Things, Computer Vision, and Document Understanding are all becoming critical drivers of enterprise evolution. These are the “3 Pillars of AI” and they are having a real, practical impact on the world of KM. Khan, who leads Accenture’s Search & Content Analytics Group, briefly explains these pillars, delving into document understanding and explaining how it is drastically changing the search and KM landscape. Citing a real-world example, he discusses how search and analytics are being combined with AI technologies like machine learning and natural language processing to help make it possible for a global enterprise to extract valuable insights from their untapped, unstructured data sources - improving operations and maintaining a competitive advantage.

    Kamran Khan, Managing Director, Accenture
12:30 p.m. - 12:45 p.m.
  • KMWorld & Intranet Awards
  • KMWorld magazine is proud to sponsor the 2019 KMWorld Awards, KM Promise & KM Reality, which are designed to celebrate the success stories of knowledge management. The awards will be presented along with Step Two’s Intranet & Digital Awards, where you get a sneak peek behind the firewall of these organizations.

    Rebecca Rodgers, Principal Consultant & Forum Community Manager, Step Two
1:00 p.m. - 1:45 p.m.
  • Creating a People-Centric Company With Office 365
  • In this inspirational session, best-selling author Geoff Ables shares what people-centric looks like, with case studies highlighting how big data, analytics, processes, collaboration, and culture have to align. Transformation is possible, but technology alone is not the solution. Learn what differentiates companies that succeed with transforming customer and employee engagement, from the ones that never get past the struggle, and how the leaders are using Office 365 to accelerate toward this goal. Leave the session inspired, informed, and full of ideas that will drive change—even transformation—in your organization.

    Geoff Ables, Managing Partner, C5 Insight
2:00 p.m. - 2:45 p.m.
  • Take a Business-First Approach to Office 365
  • Office 365 is the only show in town when it comes to depth and breadth of enterprise functionality. However, the challenge is to ensure that its rollout leads to meaningful adoption and has sustained commitment to delivering concrete business benefits, which is no mean feat. Too often, businesses take a technology-first approach to Office 365, which can fail to fully engage with staff needs and strategic priorities. Instead, organizations should take a business-first approach to Office 365, working out the “why” and the “how” before getting stuck into the “what.” This brings the whole organization on the journey from the C-suite down to frontline. This session explores a new methodology for taking a business-first approach to Office 365.

    Rebecca Rodgers, Principal Consultant & Forum Community Manager, Step Two
3:00 p.m. - 3:45 p.m.
  • Using Change Management to Ensure a Successful Deployment of Office
  • Many companies have the best intentions when it comes to providing employees with a new technology or system that aims to reduce cost, increase efficiency, or improve business processes. However, oftentimes the roll out is managed poorly, resulting in slow adoption and considerable resistance to “The New.” Many people are suspicious of change and focus on “What I will lose?” rather than “What I will gain?” from new technologies. In this (hands-on) session, Marshall shares her experiences deploying O365 solutions to her team, and how using the Prosci ADKAR change management model made everybody’s life significantly easier. ADKAR is a change management methodology that focuses on individuals and the stages they go through before, during, and after a change. By ensuring that change is managed properly, many change initiatives stay on and ahead of schedule as well as on or even under budget. Attendees leave this session with ideas for their own initiatives that require people to change how and with what they work, and with strategies to make them aware of and desire the change, gain knowledge and abilities to work with the change, and how to reinforce their new behavior.

    Aileen Marshall, Application Development & Adoption Strategist, ICF
4:00 p.m. - 4:15 p.m.
  • Keynote - Knowledge Sharing in a New Tech Future
  • The possibilities are endless but what can we really expect in 2020? Our experienced speaker, who wrote the book Share- Point 2013 Consultant’s Handbook, coached people on metadata and taxonomies as well as apps for Office 365, and more, shares the most recent developments and promises for the coming years.

    Chris McNulty, Senior Product Manager, Microsoft
4:15 p.m. - 5:00 p.m.
  • Closing Keynote Panel - 2020 & Beyond: Creating Resilience in Organizations & Society
  • We live in a world which promises infinite choice, but are we more trapped in the patterns of past practice than we care to think? Is the hierarchical or matrixed organization fit for purpose in a world of increased uncertainty and volatility? Governments have increasing legitimate demands on their resources from citizens and the wider needs of the planet, but few resources to deal with it. Ideology and belief seem at times to triumph over fact, evidence, and reason. Have we gone beyond even post-modernism into a new world with constantly shifting paradigms and increasingly less time to adjust to them? Our panel looks at these questions from the perspectives of knowledge and complexity. They discuss transforming and revolutionizing the way we do business as we move into an uncertain future, how we satisfy our clients in an ever-changing technological age, and how, in our complex societies, we provide value, exchange knowledge, innovate, grow and support our world.

    Patrick Lambe, Principal Consultant, Straits Knowledge
  • Dave Snowden, Founder & Chief Scientist, The Cynefin Company, UK
  • Tom Stewart, Executive Director, The Ohio State University
  • Alicia Juarrero, Founder and President, VectorAnalytica, Inc.

Co-Located With