Susan Hanley is an intranet and KM consultant and Microsoft 365 Apps and Services MVP. She specializes in the “people side” of SharePoint and collaboration solutions - including strategy, knowledge management, information architecture, user adoption, governance, and business value metrics. She is the co-author of three popular SharePoint books (the Essential SharePoint series) and writes the Essential SharePoint blog for Computerworld at http://www.computerworld.com/blog/essential-sharepoint.