Advance Program

Wednesday Keynotes

 

Keynote - Wow, Woo, Win: KM for Customer Delight

Wednesday, November 8: 8:30 a.m. - 9:30 a.m.

Our popular writers, speakers, and authors of Wow, Woo, Win: Service Design, Strategy & the Art of Customer Delight look at how customer experience and service design can enhance knowledge sharing and success in organizations. They discuss the importance of designing your organization around service and offer clear, practical strategies based on the idea that the design of services is markedly different than manufacturing. Our speakers share with you how to create “Aha” moments when the customer makes a positive judgment and how to avoid “Ow” moments. They provide tips on how you and customers create a bank of trust, fueled by knowledge of each other’s skills and preferences.

Speakers:

, Executive Director, National Center for the Middle Market, Fisher College of Business, The Ohio State University

, President, Aerten Consulting

 

Keynote - Relevance Maturity Model: Revolutionizing With AI-Powered Search

Wednesday, November 8: 9:30 a.m. - 9:45 a.m.

Everyone who engages with your organization is in search of something, whether it’s products, services, people, or support. Too much of their time is spent sifting through useless information. New advances in machine learning and AI technology, combined with contextual search, are finally bringing relevance to every interaction and are making knowledge management a key driver of real business results. See real- world examples of the impact that increased maturity has made on innovative companies. Learn actionable steps to start positively impacting your bottom line.

 

Keynote - Energizing Communities of Practice

Wednesday, November 8: 9:45 a.m. - 10:00 a.m.

Communities of practice are a great way to develop expertise and innovation around specific interests. By infusing intelligence into many experiences and demonstrating some recent advances in Office 365 you’ll see how to leverage tacit and explicit knowledge in different ways as well as reuse and build upon the work of others. Our speaker has extensive experience in enterprise collaboration systems and currently leads intelligent search and discovery for Microsoft 365.  Expect lots of tips & examples for improving your KM initiatives.

Speaker:

, Senior Product Manager, SharePoint, Yammer & Delve, Microsoft

Thursday Opening Keynotes

 

Keynote - KM Buy-In: Proven Practices

Thursday, November 9: 8:45 a.m. - 9:45 a.m.

For a KM initiative to be successful, knowledge managers must secure the support of senior leaders before implementation. Early top management buy-in results in funding, resources, advocacy, usage, broad organizational support, and success— the program yields its expected benefits, KM is spoken of and written about positively by leaders, stakeholders, and users. Hear from our longtime KM practitioner about proven practices illustrated by real-world examples for securing resources, active participation, and ongoing advocacy from top leadership.

Speaker:

, Knowledge Management Author, Speaker, and Community Leader, Lucidea and Author of 3 Books and Founder of SIKM Leaders Community

 

Keynote - Beyond the Box: How Search Is Driving Data Access in a Hybrid World

Thursday, November 9: 9:45 a.m. - 10:00 a.m.

For more than a decade, search technology has been used as the primary access point to the mountains of knowledge and data sitting behind an organization’s firewall. As environments evolve to account for private and public clouds, search is evolving beyond just the box to an API for human information. Hayes explores that evolution and talks about how search technologies and professionals play a key role.

Speaker:

, CEO, Lucidworks

Thursday Lunch Keynote

 

Attendee Luncheon Keynote - Cognitive Search & Analytics: What It Is & Why You Should Care

Thursday, November 9: 12:00 p.m. - 1:00 p.m.

If you are a believer in the data-driven organization (or even just curious) and have ever wondered what could happen if you cleverly combined the power of data collection, indexing, text mining, search, and machine learning into a unified platform and applied it within the enterprise, this talk is for you! Our speaker illustrates the technology in action with real-world examples.

Speaker:

, Director of Product Marketing, Sinequa

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