Organizations can use game design techniques to fully engage customers, partners, and employees. Gamification can transform a work culture by cultivating deep emotional connections, high levels of active participation, and longterm relationships. Enterprises can utilize strategy games, simulation games, and role-playing games as a means to teach, drive operational efficiencies, and innovate. Find out how organizations have embraced social collaboration using playful design to reap tremendous value.

Semantic enhanced artificial intelligence is based on the fusion of semantic technologies and machine learning. Our leader in the field discusses six core aspects of semantic- enhanced AI, and why semantics should be a fundamental element of any AI strategy. Semantic AI is the next-generation artificial intelligence. Understand how machine learning can help to extend knowledge graphs, and in return, how knowledge graphs can help to improve ML algorithms.

Answers are the key exchange between customer and provider in support, service, and sales, yet that intersection is wrought with friction when information isn’t readily available, context is unknown, and time is of the essence. AI-driven technologies such as natural language processing, machine learning, and text analytics can help reduce the friction and create more satisfying experiences for both customer and vendor, across any touchpoint, ensuring the most precise answer is delivered every time.

Join us for a fast-paced, hands-on session where you assess your existing O365 environment in a series of structured Q&A exercises. Then, find out how your situation stacks up against your peers’.

Many organisations are currently moving to O365, the challenge is to ensure that the Office 365 rollout leads to meaningful adoption, and concrete business benefits. Too often, businesses take a technology-first approach to Office 365, which can fail to fully engage with staff needs and strategic priorities.

This session will walk you through our business-first approach to Office 365, working out the ‘why’ and ‘how’ before getting stuck into the ‘what’. Highlighting examples of how to being the whole organisation on the journey, from the C-Suite down to frontline staff.

AI is on the highest rung of the IT agenda. But how does it support professionals’ needs for insights in decision-making? Mayer looks at text analytics, the particular strand of AI that deals with language, the essential vehicle for professional knowledge. Through examples of its impact in insurance, media and and the sciences, he illustrates “the art of the possible” and how you can make AI part of your knowledge practice’s roadmap.

O365 solution providers and their customers share successful deployments built on what is arguably the industry’s most versatile platform. Our first speakers share how one bank is creating a ‘paperless office’ using new tools.  FireOak Strategies speakers discuss approaches, techniques, and tools that can be used to provide state-of-the-art information security while at the same time promoting the use, uptake, and remix of organizational knowledge. They share ways to incorporate security into all aspects of KM strategy -- people, processes, technology, and organizational culture and how good KM principles enhance information security programs and build sustainable working relationships between the KM and information security teams.

We get it, it’s a lot to take in … Sway? Is that a new dance? Yammer? Why should I be excited about loud and repetitive noise? Stream? Delve? Help! And why is it called O365? Is it “everything turned around by 360 degrees … and then some …?” Fear not, help is on the way! In this session, Aileen Marshall gives you practical examples of when to use what tool and helps you figure out how to use O365 in your organization to enhance productivity and collaboration.

This session explores the ever-changing landscape of applications and services in the Microsoft 365 suite and how those apps and services can drive business success and digital transformation. This session outlines the major things to consider, includes a discussion on what is next, and focuses on several case studies of successful business transformations.

Deliver a governance strategy that drives adoption, and leads to innovation, engagement and better customer experiences. Learn how to convince your leadership team to understand the value of governance and their role in the process. Attend this session for three key business benefits: Leave with a free Digital Workplace Governance workbook full of ideas to implement; know where to get started on your governance plan and how it will evolve with your digital workplace project; and have insights on getting your leadership on board with a plan that drives adoption and innovation.